Intellect Commerce’s nGage platform is a specially designed customer engagement solution that enhances brand loyalty by sharpening the Business-Business-Customer focus. Thorough this innovative solution, the retailer will not be is able to monitor, track and create insightful interaction with the consumer, but also, as per their discretion, able to involve his own marketing, supply chain (or even vendor) to enhance this shopping experience.
Consumers are expecting retailers to know their preferences and interests - in our recent survey, almost 83% of consumers expressed that they would be willing to be a repeat customer if the retailer provides them with targeted, personalized offers. Our Customer Engagement solution, nGage, enhances personalization beyond merely greeting customers when they are at a store (or visiting the retailer’s website), sending personalized emails on birthday and anniversaries to make recommendations based on previous purchase behaviour via a personalized landing page with a “recommended products” section, to send messages when their preferred brand in their preferred size and color is going to hit the shelf.
The powerful iAnalytics algorithms, which drive this solution at the backend, analyze the buying patterns of a consumer across chain, channels and other interactions, to forecast to retailers what a consumer may be looking for. Today, a consumer is well aware that Big Data analytics are being used to help them receive such personalization - it’s not that they are against that, but want the ability to respect and protect their privacy, based on personal preferences
One platform driving in all information
Drive effective communication
Design loyalty programs like Lego models
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